We accept contactless payment on all our buses, just get on, tap your contactless card or smart phone on the reader and away you go. Contactless, the change you've been looking for.
|1 adult trip||£2.20|
|2 adult trips or more||never pay more than £4
in total for the day
1. Place your card or device (Apple Pay, Apple Watch, Google Pay and Android Pay supported), on to the card machine at the front of the bus.
2. Wait for the positive beep and green screen.
3. No ticket will be issued, just take a seat.
DO NOT TAP ON EXIT.
When you get off the bus do not touch your card or device on the reader again or you may be charged for another bus journey.
You will need to use the same card or device for every tap you make each day - this is how we work out what to charge you.
Your first single contactless payment on any National Express Coventry service will cost £2.20, if you make any further journeys that day and use the same contactless card or device, then your fare will be capped at our contactless daysaver rate. This means you can travel as much as you like and never pay more than £4 for the day.
If you are using Apple Pay or Android Pay on a mobile, the screen on your device will say that each trip is costing £2.20. Only your first trip will actually cost £2.20 and our clever systems ensure that you never pay more than £4 in total for the day.
Much like travelling in London, to keep things as simple & quick as possible you WILL NOT receive a paper ticket or receipt for your contactless payment.
If you use Mastercard, your statement will show a £0.10 charge when you first tap onboard the bus. This is just temporary, and your statement will update to show the correct amount within a few days.
When travelling, please stick to either your contactless card or your contactless device in a given day. If you swap between the two, your payments will not be capped.
Our contactless payment system is available on National Express Coventry and National Express West Midlands buses. Please note, different fares apply when travelling on a National Express West Midlands bus.
How will a bus inspector know that I have paid?
When our inspectors do a ticket check they will ask you for the last 4 digits of your card number or your device card number which will be checked against a list printed from the bus you are on.
If you use Apple Pay:
To find the last 4 digits of the Apple Pay device, you will need to go into the 'Wallet and Apple Pay' from 'Settings', select the card then click on 'Info' and it will display the Device Account Number.
If you use Android Pay:
To find the last 4 digits are of the Android Pay device, you will need to go into the Android Pay app and select the card and it will display the Virtual Account Number.
If unforeseen circumstances means I need to change bus mid-journey, do I tap again?
If you have to change buses during a journey due to a vehicle breaking down or no driver being available at a staff changeover point, please do not touch in on the replacement bus. Should an inspector board they will be made aware that the vehicle has been replaced.
How do I unblock my card?
If your card has been blocked when using one of our buses, please visit the 'Why has my card not worked on the bus?' section above. If you are unable to unblock your card, please contact us.
Is contactless available on every route?
Yes, contactless is available on every route in & around Coventry.
If you have any other questions
To get more information about contactless payment cards, go to the UK Cards Association website.
We're currently aware of an issue where customers cannot see their contactless journeys. Whilst this is being fixed, if you would like to see your journeys and charges, please email firstname.lastname@example.org, and the team would be happy to help.
You can view your journeys and payments made during the previous four months by entering your payment card details below. If you think you have been overcharged, you will be able to check exactly what we charged you for each journey, and then compare this to what appears on your bank statement. Please be aware that the date your payment appears on your bank statement will not be the same as the date you traveled, it will usually be a few days later.
Please note that your card details are captured for verification purposes only and not for a payment.
If your card was issued in the UK on Visa or MasterCard and displays the contactless payment symbol, you should be able to travel on our buses in Coventry using contactless.
Some UK card providers don't or haven’t yet issued contactless payment cards. You can't use your payment card to travel on our services if it does not display the contactless symbol or your card issuer has not advised you that it can be used for contactless payments.
If you're not sure if your card is contactless, check with your card issuer.
You can't use contactless payment cards on our buses issued on other platforms, such as American Express, Diners Club, JCB or Union Pay.
If you have a pre-paid card, it may be accepted for travel on our services if you have enough credit on it before boarding. Contact your card issuer for more information.
If you have a joint account and both cards have a unique 16 digit card number you can both use your own contactless payment cards to travel at the same time; each card will be charged separately. If you have a joint account and both cards have the same number and expiry date, only one card can be used for travel.
Non-UK contactless cards
Nearly all MasterCard and Maestro contactless payment cards issued outside the UK are accepted. Please be aware that overseas transaction fees or charges may apply for travel made with a card issued outside the UK - please check with your card issuer. Generally, this is only one charge per day.Some cards issued in the USA, Canada and the Netherlands are not accepted. If your card is rejected on our services, please contact your card issuer.Some Visa and V PAY contactless payment cards issued from countries outside the UK are not accepted.American Express contactless payment cards are not accepted.
If you see a red screen and hear a negative beep, your card has not been accepted for travel and you will need to find another way to pay for your journey. Our driver will not know why your card or device has not been accepted as there are many reasons for this:
If your card has been denied for travel and a balance is outstanding, please complete your details below in order to re-enable your card or device.